We have embraced the highway sector’s Lean practices approach in order to continuously improve the services we provide.
Lean practices are a disciplined and responsible method of adapting and sustaining our business processes and procedures in a way that provides additional value to our clients without wasting any resources with non-value adding steps.
As a Lean organisation we work tirelessly to understand what value truly means to our customers and what we can do to realise it. By intelligently mapping what it takes to achieve that ultimate client-value, then lining up those steps in the best possible way, we can focus on continuously growing customer satisfaction sustainably by identifying and striping out anything that does not add value to the experience.
What we are left with are processes that are leaner and far more efficient – they take less time, embrace technology and automation, and use people and materials in a smarter way for a far more effective result.
Our Lean thinking approach
Lean Awareness Training
We employ trained Lean practitioners to work collaboratively with our clients to find opportunities to apply Lean techniques, driving time and cost savings on projects, as well as better risk management.
They also deliver Lean Awareness Training across our workforce and supply chain to ensure the correct behaviours are in place for all our people to enable effective collaboration, drive out any wasteful, non-value adding activity and maximise value creation.
Coordinated traffic management
A process that came about directly as a result of applying Lean practices is our coordinated traffic management procedure. The procedure promotes complete transparency, authentic transactions and mutual trust. It generates value by:
- Providing full visibility of our traffic management works programme (including live changes) to all parties that require it via our digital contract management system
- Taking responsibility as the single point of contact for road space booking and temporary traffic management coordination across a given region in order to reduce the length and extent of the disruption
- Maximising road sharing by engaging with local stakeholders throughout the project in order to keep communities moving
- Maintaining a regional overview of all temporary traffic management occurring so as to reduce clashes