The KING group of Companies are seeking an:
Enthusiastic and Committed Service Controller to join our team Based at our Market Harborough site.
Job title: Service Controller
Location: Market Harborough (LE16)
Salary: Competitive Rates of pay depending on experience
Additional benefits: 33 days holiday (including bank holidays), Company Life Assurance, Free On-site Parking, Christmas Shutdown, and more .
Contract Type: Permanent
Monday to Friday 08:30 – 17:00
Start Date: As soon as possible / Negotiable
The Opportunity:
King Highway Products is looking for a proactive and friendly Service Controller to support our small but expanding team.
In this key role, you’ll be the central link between our customers and our mobile engineering team. You’ll be responsible for scheduling breakdowns and servicing jobs, ensuring operations run smoothly and our high standards of customer service are maintained.
Responsibilities and Duties:
Key Responsibilities:
- Respond promptly to breakdown calls and efficiently schedule jobs to ensure timely support.
- Maintain clear and regular communication with customers, providing updates on vehicle repair progress.
- Perform general administrative duties, including setting up new jobs and updating existing ones in the system.
- Handle customer enquiries via email with professionalism and efficiency.
- Uphold a positive, empathetic, and professional attitude in all interactions with customers and team members.
- Organise engineers’ workloads, ensuring compliance with legal working and driving hours.
- Obtain customer authorisation for all work, including initial diagnostics and any additional repairs.
- Process and manage engineer timesheets daily.
- Liaise with the parts department to confirm the availability of required components for repair jobs.
- Generate and process invoices for completed work.
Experience, Qualifications and Skills required:
Excellent communication and customer service skills – Essential
Ability to use own initiative and problem-solve effectively – Essential
Strong organisational skills with exceptional attention to detail – Essential
Proficiency in using CRM systems and Microsoft Office, particularly Excel – Essential
Ability to work collaboratively as part of a small, fast-paced team – Essential
Previous experience within the motor trade or automotive industry – Desirable
The benefits:
- Competitive Rates of Pay
- Company Life Assurance
- Christmas shut down
- 33 days holiday (including bank holidays)
- Free on-site parking
- Secure employment and opportunities for progression at an established, industry-leading business
Next Steps:
If you are looking for a new challenge and feel you have the skills to take on this vital role, please either submit your CV or complete our online operative application form below stating your salary expectations.
We are an equal opportunities employer and welcome applications from all suitably qualified persons.
We are an equal opportunities employer and welcome applications from any suitably qualified persons.
Please refer to our Candidate Privacy Notice to see how we manage your data, which can be found at:
https://www.hwmartin.com/wp-content/uploads/2023/04/GRP_POL_006-Candidate-Privacy-Notice-300423.pdf